Anglian Water will invest £2m into improvements at the water recycling centre in the Deepings as part of its new five year £5bn business plan.
The water company will be investing in the areas that customers said matter most to them during Anglian Water’s biggest ever public consultation. The Business Plan this shaped is supported by more than 90 per cent of customers.
In the first year of the plan, projects include investing £19m to keep leakage levels the lowest in the UK, spending millions on water treatment works and investing in flood projects, as well as connecting more homes to the mains sewerage network.
Anglian Water’s director of customer service Martyn Oakley said: “While, committing to this multibillion pound investment programme, average customer bills are dropping by 7 per cent this year - the biggest percentage fall of all other water and sewerage companies in the UK. We’ve also introduced a brand new tariff for those struggling to pay and the Anglian Water Assistance Fund has been increased to £1million to help customers facing real financial hardship.”
The average annual bill has dropped by £29 to £402 this year, or £1.10 per day. Customers with a water meter have also seen bills drop and the average bill is £371.
Projects will be delivered by Anglian Water and its supply chain partners which have signed new contracts that could run for 15 years - an industry first. These longer partnerships will make the business more efficient, collaborative and innovative, while ensuring customers are completely satisfied with the service they receive, at a price that is also as low as possible.
The supply chain partners will deliver an extensive programme of work between now and 2020 but they will only recover head office costs and earn profit when they outperform Anglian Water’s business plan.
Anglian Water has also introduced a new tariff to help customers who are struggling to pay their water or sewerage bill where it accounts for a significant proportion of their disposable income.
The tariff will be independently means-assessed by Citizen’s Advice Bureau Northampton and provide a discount on eligible customer’s bills according to their individual circumstances.
Martyn added: “Thanks to this partnership we will be helping those customers who need it most.”
More information can be found at www.anglianwater.co.uk/charges.